(1) This section applies only in relation to the compulsory jurisdiction.
(2) If a complaint which has been dealt with under the scheme is determined in favour of the complainant, the determination may include -
(a) an award against the respondent of such amount as the ombudsman considers fair compensation for loss or damage (of a kind falling within subsection (3)) suffered by the complainant ("a money award");
(b) a direction that the respondent take such steps in relation to the complainant as the ombudsman considers just and appropriate (whether or not a court could order those steps to be taken).
(3) A money award may compensate for -
(a) financial loss; or
(b) any other loss, or any damage, of a specified kind.
(4) The FCA may specify for the purposes of the compulsory jurisdiction the maximum amount which may be regarded as fair compensation for a particular kind of loss or damage specified under subsection (3)(b).
(4A) [deleted]
(5) A money award may not exceed the monetary lim
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