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Version date: 6 October 2018 - onwards
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234C. Complaints by consumer bodies

(1) A designated consumer body may make a complaint to the FCA that a feature, or combination of features, of a market in the United Kingdom for financial services or of a market in Great Britain for claims management services is, or appears to be, significantly damaging the interests of consumers.

(1A) But a complaint may not be made to the FCA under this section if it is a complaint which could be made to the Payment Systems Regulator by a designated representative body under section 68 of the Financial Services (Banking Reform) Act 2013 (complaints by representative bodies).

''Designated representative body'' and ''the Payment Systems Regulator'' have the same meaning in this subsection as they have in that section.

(2) "Designated consumer body" means a body designated by the Treasury by order.

(3) The Treasury -

(a) may designate a body only if it appears to them to represent the interests of consumers of any description, and

(b) must publish in such manner as they think fit

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