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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 7 April 2015 - onwards
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404B. Complaints to the ombudsman scheme

(1) If -

(a) a consumer makes a complaint under the ombudsman scheme in respect of an act or omission of a relevant firm, and

(b) at the time the complaint is made, the subject -matter of the complaint falls to be dealt with (or has been dealt with) under a consumer redress scheme,

the way in which the complaint is to be determined by the ombudsman is to be as mentioned in subsection (4) .

(1A) Subsection (1) does not apply if the consumer and the relevant firm agree that it should not apply.

(2) If a consumer -

(a) is not satisfied with a determination made by a relevant firm under a consumer redress scheme, or

(b) considers that a relevant firm has failed to make a determination in accordance with a consumer redress scheme,

the consumer may, in respect of that determination or failure, make a complaint under the ombudsman scheme.

(2A) The way in which a complaint mentioned in subsection (2) is to be determined by the ombudsman is to be as mentioned in subsection (4).

(2B) Subsection

Comparing proposed amendment...