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Version status: Omitted | Document consolidation status: Updated to reflect all known changes
Version date: 26 July 2013 - onwards
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Schedule 17, Part IIIA The consumer credit jurisdiction (paras. 16A-16G)

Omitted from 26 July 2013

Introduction

16A This Part of this Schedule applies only in relation to the consumer credit jurisdiction.

Procedure for complaints etc.

16B

(1) Consumer credit rules -

(a) must provide that a complaint is not to be entertained unless the complainant has referred it under the ombudsman scheme before the applicable time limit (determined in accordance with the rules) has expired;

(b) may provide that an ombudsman may extend that time limit in specified circumstances;

(c) may provide that a complaint is not to be entertained (except in specified circumstances) if the complainant has not previously communicated its substance to the respondent and given him a reasonable opportunity to deal with it;

(d) may make provision about the procedure for the reference of complaints and for their investigation, consideration and determination by an ombudsman.

(e) may provide that an ombudsman may correct any clerical mistake in a determination made by that ombudsman;

(f) provide that any irregula

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