Provision of information
Information about debt management services
13.1 Prior to entering into an agreement with a consumer, a debt management firm must provide the consumer with a standard information template on 'What you should know about Debt Management Services' in the form set out in Appendix D.
General
13.2 A debt management firm must not provide debt management services to a consumer unless the consumer has signed an agreement which clearly specifies:
a) The services that will be provided;
b) the charges payable for those services;
c) when the charges will be payable and how they can be paid;
d) the likely duration of the agreement;
e) whether or not the debt management firm is authorised to hold client funds and make payments on behalf of the consumer to his or her creditors; and
f) any charges that will be payable if the consumer withdraws from the agreement and when those charges will be payable.
This information must be provided to the consumer in a standalone document whi
…