- Thematic inspection of five motor insurance providers representing majority of Irish motor insurance market carried out
- Inspection focused on how insurance providers engage with consumers during the motor claims process
- Research into the consumers’ experience with motor insurance claims process also published
The Central Bank has today (28 February 2017) published the outcome of a thematic inspection of motor insurance providers, which assessed how insurers are treating claimants when processing and settling their claims. This supervisory work was supported by consumer research, which was undertaken to better understand consumers’ experience and overall satisfaction with the claims process, from the initial contact with their insurance providers through to the settlement (or not) of their claim.
The Consumer Protection Code, 2012, requires all insurance providers to have appropriate procedures in place for the effective and proper handling of claims. The thematic inspecti
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