Skip to main content
Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 13 June 2014 - onwards
Version 2 of 2

Regulation 35 Return of goods in the event of cancellation

(1) Where a sales contract is cancelled under regulation 29(1), it is the trader's responsibility to collect the goods if -

(a) the trader has offered to collect them, or

(b) in the case of an off-premises contract, the goods were delivered to the consumer's home when the contract was entered into and could not, by their nature, normally be returned by post.

(2) If it is not the trader's responsibility under paragraph (1) to collect the goods, the consumer must -

(a) send them back, or

(b) hand them over to the trader or to a person authorised by the trader to receive them.

(3) The address to which goods must be sent under paragraph (2)(a) is -

(a) any address specified by the trader for sending the goods back;