Clarification of scope
a) The provisions in this Chapter only apply in respect of loans (including credit cards) held by a personal consumer.
b) The provisions in this Chapter do not apply to the extent that the loan is a mortgage loan to which the Code of Conduct for Mortgage Arrears applies.
General
8.1 A regulated entity must have in place written procedures for the handling of arrears.
8.2 A regulated entity must make the following information available for personal consumers, including on a dedicated section of any website it operates:
a) general information to encourage a personal consumer to deal with arrears and stating the benefits of dealing with arrears;
b) relevant contact details of the regulated entity for dealing with arrears;
c) details on the charges that may be imposed on personal consumers in arrears; and
d) a link to the Money Advice and Budgeting Service (MABS) website.
The information on the website must be easily accessible from a prominent link on the homepag
…