(1) A management company shall have in place, and ensure adherence to, procedures -
(a) to prevent late trading,
(b) to take into account the risks associated with market timing, and
(c) for the effective consideration and proper handling of complaints.
(2) A management company shall ensure that any complainant is notified of his, her or its right to refer the relevant complaint to the Financial Services and Pensions Ombudsman.