Address by Derville Rowland, Director General, Financial Conduct, Central Bank of Ireland to The European Consumer Protection Conference in Prague, 22nd March 2018
Good Morning Ladies and Gentlemen, I am delighted to be with you in Prague today to talk to you about the evolution of the Irish Consumer Protection Framework.
I will describe the institutional framework for delivering consumer protection in Ireland; the role that the Central Bank of Ireland plays in protecting consumers through our regulatory and supervisory activities, particularly in the area of insurance; and our increasing focus on requiring financial institutions to promote cultures and behaviour that put customers at heart of their business models.
Safeguarding Stability, Protecting Consumers
Excessive risk-taking by financial firms and governance failures were central causes of the global financial crisis which had a very significant impact on Ireland – a small open economy.
Informed by lessons learned from the cri…