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Published date: 22 March 2018

"Our culture assessments will analyse the leadership behaviour of management in banks" - Director General Derville Rowland

Address by Derville Rowland, Director General, Financial Conduct, Central Bank of Ireland to The European Consumer Protection Conference in Prague, 22nd March 2018

Good Morning Ladies and Gentlemen, I am delighted to be with you in Prague today to talk to you about the evolution of the Irish Consumer Protection Framework.

I will describe the institutional framework for delivering consumer protection in Ireland; the role that the Central Bank of Ireland plays in protecting consumers through our regulatory and supervisory activities, particularly in the area of insurance; and our increasing focus on requiring financial institutions to promote cultures and behaviour that put customers at heart of their business models.

Safeguarding Stability, Protecting Consumers

Excessive risk-taking by financial firms and governance failures were central causes of the global financial crisis which had a very significant impact on Ireland – a small open economy.

Informed by lessons learned from the cri