The International Association of Insurance Supervisors (IAIS) is consulting on a draft application paper on how to achieve fair treatment for diverse consumers as part of its DEI work.
The paper does not introduce any new requirements. However, it sets out guidance for supervisors, insurers and intermediaries on how they can use a DEI perspective to interpret and fulfil existing requirements of Insurance Core Principle 19 (Conduct of Business) so that fair customer treatment is achieved for diverse consumers.
IAIS will present the draft application paper at a webinar on 17 July, during which stakeholders will be able to ask questions. The consultation closes on 25 September 2024.