What is this about?
The team at TLT set out key themes we believe are likely to be hot topics for payment firms in their ongoing engagement with the FCA. The themes reflect those highlighted by the FCA in its portfolio letter to payments firms, as well as in relation to the issues flagged to payment firms regarding consumer duty compliance. The topics also reflect where we have seen the FCA increasingly focus in its engagement with firms. We suggest what actions firms need to take to stay one step ahead.