FOS has published complaints data covering Q1 2024/5 (April – June 2024). Highlights include:
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over 76,000 new complaints – an increase of 70% from the same period last year;
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credit cards were the most complained about product, followed by motor hire purchase, current accounts and car/motorcycle insurance;
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around half the complaints came from professional representatives; and
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a 37% uphold rate – but interestingly only 25% of complaints from professional representatives were upheld compared to 40% of complaints directly from consumers.