Consumer Rights Act 2015 (c. 15)

Version status: In force | Document consolidation status: Updated to reflect all known changes

Published date: 26 March 2015

Consumer Rights Act 2015 (c. 15)

	Introductory Text
	Part 1 Consumer contracts for goods, digital content and services (ss. 1-60)
	Chapter 1 Introduction (ss. 1-2)
	1. Where Part 1 applies
	2. Key definitions
	Chapter 2 Goods (ss. 3-32)
	What goods contracts are covered? (ss. 3-8)
	3. Contracts covered by this Chapter
	4. Ownership of goods
	5. Sales contracts
	6. Contracts for the hire of goods
	7. Hire-purchase agreements
	8. Contracts for transfer of goods
	What statutory rights are there under a goods contract? (ss. 9-18)
	9. Goods to be of satisfactory quality
	10. Goods to be fit for particular purpose
	11. Goods to be as described
	12. Other pre-contract information included in contract
	13. Goods to match a sample
	14. Goods to match a model seen or examined
	15. Installation as part of conformity of the goods with the contract
	16. Goods not conforming to contract if digital content does not conform
	17. Trader to have right to supply the goods etc
	18. No other requirement to treat term about quality or fitness as included
	What remedies are there if statutory rights under a goods contract are not met? (ss. 19-24)
	19. Consumer's rights to enforce terms about goods
	20. Right to reject
	21. Partial rejection of goods
	22. Time limit for short-term right to reject
	23. Right to repair or replacement
	24. Right to price reduction or final right to reject
	Other rules about remedies under goods contracts (ss. 25-27)
	25. Delivery of wrong quantity
	26. Instalment deliveries
	27. Consignation, or payment into court, in Scotland
	Other rules about goods contracts (ss. 28-30)
	28. Delivery of goods
	29. Passing of risk
	30. Goods under guarantee
	Can a trader contract out of statutory rights and remedies under a goods contract? (ss. 31-32)
	31. Liability that cannot be excluded or restricted
	32. Contracts applying law of a country other than the UK
	Chapter 3 Digital content (ss. 33-47)
	What digital content contracts are covered? (s. 33)
	33. Contracts covered by this Chapter
	What statutory rights are there under a digital content contract? (ss. 34-41)
	34. Digital content to be of satisfactory quality
	35. Digital content to be fit for particular purpose
	36. Digital content to be as described
	37. Other pre-contract information included in contract
	38. No other requirement to treat term about quality or fitness as included
	39. Supply by transmission and facilities for continued transmission
	40. Quality, fitness and description of content supplied subject to modifications
	41. Trader's right to supply digital content
	What remedies are there if statutory rights under a digital content contract are not met? (ss. 42-45)
	42. Consumer's rights to enforce terms about digital content
	43. Right to repair or replacement
	44. Right to price reduction
	45. Right to a refund
	Compensation for damage to device or to other digital content (s. 46)
	46. Remedy for damage to device or to other digital content
	Can a trader contract out of statutory rights and remedies under a digital content contract? (s. 47)
	47. Liability that cannot be excluded or restricted
	Chapter 4 Services (ss. 48-57)
	What services contracts are covered? (s. 48)
	48. Contracts covered by this Chapter
	What statutory rights are there under a services contract? (ss. 49-53)
	49. Service to be performed with reasonable care and skill
	50. Information about the trader or service to be binding
	51. Reasonable price to be paid for a service
	52. Service to be performed within a reasonable time
	53. Relation to other law on contract terms
	What remedies are there if statutory rights under a services contract are not met? (ss. 54-56)
	54. Consumer's rights to enforce terms about services
	55. Right to repeat performance
	56. Right to price reduction
	Can a trader contract out of statutory rights and remedies under a services contract? (s. 57)
	57. Liability that cannot be excluded or restricted
	Chapter 5 General and Supplementary Provisions (ss. 58-60)
	58. Powers of the court
	59. Interpretation
	60. Changes to other legislation
	Part 2 Unfair terms (ss. 61-76)
	What contracts and notices are covered by this Part? (s. 61)
	61. Contracts and notices covered by this Part
	What are the general rules about fairness of contract terms and notices? (ss. 62-69)
	62. Requirement for contract terms and notices to be fair
	63. Contract terms which may or must be regarded as unfair
	64. Exclusion from assessment of fairness
	65. Bar on exclusion or restriction of negligence liability
	66. Scope of section 65
	67. Effect of an unfair term on the rest of a contract
	68. Requirement for transparency
	69. Contract terms that may have different meanings
	How are the general rules enforced? (s. 70)
	70. Enforcement of the law on unfair contract terms
	Supplementary provisions (ss. 71-76)
	71. Duty of court to consider fairness of term
	72 Application of rules to secondary contracts
	73. Disapplication of rules to mandatory terms and notices
	74. Contracts applying law of a country other than the UK
	75. Changes to other legislation
	76. Interpretation of Part 2
	Part 3 Miscellaneous and General (ss. 77-101)
	Chapter 1 Enforcement Etc. (ss. 77-80)
	77. Investigatory powers etc
	78. Amendment of weights and measures legislation regarding unwrapped bread
	79. Enterprise Act 2002: enhanced consumer measures and other enforcement
	80. Contravention of code regulating premium rate services
	Chapter 2 Competition (ss. 81-82)
	81. Private actions in competition law
	82. Appointment of judges to the Competition Appeal Tribunal
	Chapter 3 Duty of Letting Agents to Publicise fees etc (ss. 83-88)
	83. Duty of letting agents to publicise fees etc
	84. Letting agents to which the duty applies
	85. Fees to which the duty applies
	86. Letting agency work and property management work
	87. Enforcement of the duty
	⚠ 88. Supplementary provisions
	Chapter 4 Student Complaints Scheme (s. 89)
	89. Qualifying institutions for the purposes of the student complaints scheme
	Chapter 5 Secondary ticketing (ss. 90-95)
	90. Duty to provide information about tickets
	91. Prohibition on cancellation or blacklisting
	92. Duty to report criminal activity
	93. Enforcement of this Chapter
	94. Duty to review measures relating to secondary ticketing
	95. Interpretation of this Chapter
	Chapter 6 General (ss. 96-101)
	96. Power to make consequential provision
	97. Power to make transitional, transitory and saving provision
	98. Financial provision
	99. Extent
	100. Commencement
	101. Short title
	Schedule 1 Amendments consequential on Part 1
	Schedule 2 Consumer contract terms which may be regarded as unfair
	Schedule 2, Part 1 List of terms (paras. 1-20)
	Schedule 2, Part 2 Scope of Part 1 (paras. 21-25)
	Schedule 3 Enforcement of the law on unfair contract terms and notices
	Schedule 4 Amendments consequential on Part 2
	Schedule 5 Investigatory powers etc.
	Schedule 5, Part 1 Basic concepts (paras. 1-8)
	⚠ Schedule 5, Part 2 The enforcer's legislation (paras. 9-12)
	Schedule 5, Part 3 Powers in relation to the production of information (paras. 13-18)
	Schedule 5, Part 4 Further powers exercisable by domestic enforcers and authorised enforcers (paras. 19-35)
	Schedule 5, Part 5 Provisions supplementary to Parts 3 and 4 (paras. 36-42)
	Schedule 5, Part 6 Exercise of enforcement functions by area enforcers (paras. 43-46)
	Schedule 6 Investigatory powers: consequential amendments
	Schedule 7 Enterprise Act 2002: enhanced consumer measures and other enforcement
	Schedule 8 Private actions in competition law
	Schedule 8, Part 1 Competition Act 1998 (paras. 1-17)
	Schedule 8, Part 2 Enterprise Act 2002 (paras. 18-36)
	Schedule 8, Part 3 Courts and Legal Services Act 1990 (para. 37)
	Schedule 9 Duty of letting agents to publicise fees: financial penalties
	Schedule 10 Secondary ticketing: financial penalties

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Consumer Rights Act 2015 (c. 15)

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Consumer Rights Act 2015 (c. 15)

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