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Version status: Applicable | Document consolidation status: Updated to reflect all known changes
Version date: 1 January 2018 - onwards
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Article 19

The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:

(a) retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;

(b) retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and

(c) effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located in another Member State or in a third country.

Comparing proposed amendment...