Version status: Repealed | Document consolidation status: Updated to reflect all known changes

Published date: 24 April 2002

Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive)

	Recitals
	Chapter I Scope, Aims and Definitions (arts. 1-2)
	Article 1 Subject-matter and scope
	Article 2 Definitions
	Chapter II Universal Service Obligations Including Social Obligations (arts. 3-15)
	Article 3 Availability of universal service
	Article 4 Provision of access at a fixed location and provision of telephone services
	Article 5 Directory enquiry services and directories
	Article 6 Public pay telephones and other publics voice telephony access points
	Article 7 Measures for disabled end-users
	Article 8 Designation of undertakings
	Article 9 Affordability of tariffs
	Article 10 Control of expenditure
	Article 11 Quality of service of designated undertakings
	Article 12 Costing of universal service obligations
	Article 13 Financing of universal service obligations
	Article 14 Transparency
	Article 15 Review of the scope of universal service
	Chapter III Regulatory controls on undertakings with significant market power in specific retail markets (arts. 16-19)
	Article 16 Review of obligations
	Article 17 Regulatory controls on retail services
	Article 18 Regulatory controls on the minimum set of leased lines
	Article 19 Carrier selection and carrier pre-selection
	Chapter IV End-user interests and rights (arts. 20-31)
	Article 20 Contracts
	Article 21 Transparency and publication of information
	Article 22 Quality of service
	Article 23 Integrity of the network
	Article 23a Ensuring equivalence in access and choice for disabled end-users
	Article 24 Interoperability of consumer digital television equipment
	Article 25 Telephone directory enquiry services
	Article 26 Emergency services and the single European emergency call number
	Article 27 European telephone access codes
	Article 27a Harmonised numbers for harmonised services of social value, including the missing children hotline number
	Article 28 Access to numbers and services
	Article 29 Provision of additional facilities
	Article 30 Facilitating change of provider
	Article 31 'Must carry' obligations
	Chapter V General and final provisions (arts. 32-40)
	Article 32 Additional mandatory services
	Article 33 Consultation with interested parties
	Article 34 Out-of-court dispute resolution
	Article 35 Adaptation of annexes
	Article 36 Notification, monitoring and review procedures
	Article 37 Committee procedure
	Article 38 Transposition
	Article 39 Entry into force
	Article 40 Addressees
	Annex I Description of facilities and services referred to in Article 10 (Control of expenditure), Article 29 (Additional facilities) and Article 30 (Facilitating change of provider)
	Annex II Information to be published in accordance with Article 21 (transparency and publication of information)
	Annex III Quality of service parameters
	Annex IV Calculating the net cost, if any, of universal service oblications and establishing any recovery or sharing mechanism in a accordance with Article 12 and 13
	Annex V Process for reviewing the scope of universal service in accordance with Article 15
	Annex VI Interoperability of digital consumer equipment referred to in Article 24
	Annex VII Conditions for the minimum set of leased lines referred to in Article 18
	Done at