1. Member States shall ensure that competent authorities have staff members dedicated to handling reports of infringements ('dedicated staff members'). Dedicated staff members shall be trained for the purposes of handling reports of infringements.
2. Dedicated staff members shall exercise the following functions:
(a) providing any interested person with information on the procedures for reporting infringements;
(b) receiving and following-up reports of infringements;
(c) maintaining contact with the reporting person where the latter has identified itself.