The Commission shall study the feasibility of establishing effective means to deal with consumers' complaints in respect of distance selling. Within two years after the entry into force of this Directive the Commission shall submit a report to the European Parliament and the Council on the results of the studies, accompanied if appropriate by proposals.
Version status: Repealed | Document consolidation status: Updated to reflect all known changes
Version date: 13 June 2014 - onwards
Article 17 Complaints systems
Repealed from 13 June 2014