The Financial Services and Pensions Ombudsman has today published his Annual Review of the Financial Services Ombudsman (FSO) for the year 2017. Since 2005, the FSO has provided an independent, fair and impartial service for consumers to resolve complaints about their financial service provider, and in doing so, has played a key role in redressing the balance of power between the individual consumer and provider. This publication marks the final Annual Review for the FSO following its dissolution ahead of the establishment of the Financial Services and Pensions Ombudsman (FSPO).
The Annual Review provides a summary of complaints made to the FSO in 2017 and details the complaints record of individual financial service providers against whom three or more complaints were upheld or partly upheld. The number of complaints adjudicated, and consequently the number included in the report on named financial service providers, has reduced significantly as a direct result of the introduction of
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