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Version status: Entered into force | Document consolidation status: No known changes
Version date: 11 June 2019 - onwards
Version 2 of 2

Article 14 Remedies for lack of conformity

1. In the case of a lack of conformity, the consumer shall be entitled to have the digital content or digital service brought into conformity, to receive a proportionate reduction in the price, or to terminate the contract, under the conditions set out in this Article.

2. The consumer shall be entitled to have the digital content or digital service brought into conformity, unless this would be impossible or would impose costs on the trader that would be disproportionate, taking into account all the circumstances of the case including:

(a) the value the digital content or digital service would have if there were no lack of conformity; and

(b) the significance of the lack of conformity.