In this Part -
"communication" includes an oral communication;
"establishment" has the meaning given by section 1067(6) of the Companies Act 2006;
"FCA Handbook" means the Handbook made by the FCA under FSMA 2000;
"FCA rules" means rules under section 137A of FSMA 2000;
"FSMA 2000" means the Financial Services and Markets Act 2000;
"Lifetime ISA" has the same meaning as in regulation 4(1ZB) of the Individual Savings Account Regulations 1998 (SI 1998/1870);
"mutual insurer" means - (a) a company registered under the Companies Act 2006 that has no share capital, (b) a friendly society within the meaning of the Friendly Societies Act 1992, or (c) a registered society within the meaning of the Co-operative and Community Benefit Societies Act 2014;
"RAO 2001" means the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 (SI 2001/544);
"transfers", in relation to an amount owing to a person, includes bringing about a transfer of the amount;
"withdrawal charge p
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