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Version date: 15 December 2023 - onwards

7 Credit servicers’ corrective measures (paras. 44-48)

44. If a credit servicer’s assessment or reassessment concludes that the management or administrative organ, as a whole, does not possess collectively the adequate knowledge and experience, the credit servicer should take appropriate corrective measures in a timely manner.

45. Appropriate corrective measures may include, but are not limited to: adjusting responsibilities between members; replacing certain members; recruiting additional members; training single members; or training for the management organ collectively to ensure the adequate collective knowledge and experience of the management or administrative organ.

46. If a credit servicer’s assessment or reassessment identifies easily remediable shortcomings in the adequate knowledge and experience of the management or administrative organ, the credit servicer should take appropriate corrective measures to overcome those shortcomings in a timely manner, including, where relevant, through appropriate training of (all or) individ

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