Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.
We propose to charge Claims Management Companies and other professional representatives up to £250 to lodge a case, reduced to £75 if the case outcome is in favour of the consumer. Our service remains free to those who bring their case directly to us, as well as families and friends, charities, and voluntary organisations who may be helping them.
The proposed new case fees are detailed as part of a consultation launched by us, the free and independent service set up to resolve disputes between consumers and financial businesses.
Under the proposals, consumers would continue to be able to bring cases directly to us totally free of charge. However, cases brought by Claims Management Companies (CMCs) or professional representatives would qualify for the new fees. Businesses responding to a complaint presently pay £650 per case.
We are seeking to make our fee
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