Lloyds Banking Group plc
From: Dipesh Shah
Director, Markets
25 July 2024
Lloyds Banking Group plc’s breach of Part 2 of the Retail Banking Market Investigation Order 2017
I am writing to you on behalf of the Competition and Markets Authority (CMA) concerning a breach by Lloyds Banking Group plc (Lloyds) of Part 2 of the Retail Banking Market Investigation Order 2017 (the Order).
Part 2 of the Order requires the nine largest banks in Great Britain and Northern Ireland to ensure accurate, comprehensive and up to date Read-only product and reference information is continuously available through Open Banking Application Programming Interfaces (APIs).
The breach
Lloyds breached Part 2 (Article 12.1) of the Order through failing to publish the location of 363 ATMs through Open Banking APIs between 7 December 2023 and 12 January 2024. This failure was caused by Lloyds carrying out a pilot exercise to move ATM data to a new internal management system, but failing to put sufficient sa
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