Survey ranks banks so that customers can easily compare services and get the best deal - at a time when many are keeping a close eye on their finances.
Today the CMA is publishing the results of the latest banking satisfaction survey. This includes a league table – the 13th published over 7 years – showing how personal and business current account holders rated the quality of their experience. These tables were first published following the Competition and Markets Authority’s (CMA) market investigation into retail banking in 2016 and is a part of the Retail Banking Order. The banks are required to provide contact details of their personal and business current account holders to two market research companies, so they can be surveyed.
The latest independent results from the large-scale survey ranking the service quality of personal and business current account providers in Great Britain and Northern Ireland are available via the links below:
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Ipsos (which covers personal current