Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
We received 73,692 overall complaints between July and September 2024. In the same period in 2023/24 we received 46,716 cases.
The newly released figures reveal that fraud and scams cases have now reached their highest quarterly level, with consumers lodging 9,091 complaints in the three-month period. That’s significantly higher than the 6,264 new fraud and scam cases lodged in the same period last year. In the previous quarter (April to June 2024) there were 8,734 fraud and scams complaints.
Of the latest fraud and scams figure, 4,956 were in relation to authorised push payment (APP) scams. These are cases where consumers use an online bank transfer to inadvertently pass money to a fraudster.