icon-grid
Better Regulation logo
Table of Contents

Table of Contents

Expand all headings Collapse all headings Expand side bar Collapse side bar
Regulation (EU) 2018/1724 of the European Parliament and of the Council of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012 (Assimilated Law)RecitalsChapter I General provisions (arts. 1-3)Article 1 Subject matterArticle 2 Establishment of the single digital gatewayArticle 3 DefinitionsChapter II Gateway services (arts. 4-8)Article 4 Access to informationArticle 5 Access to information not included in Annex IArticle 7 Access to assistance and problem-solving servicesArticle 8 Quality requirements related to web accessibilityChapter III Quality requirements (arts. 9-17)Section 1 Quality requirements related to information on rights, obligations and rules, on procedures and on assistance and problem-solving services (arts. 9-12)Article 9 Quality of information on rights, obligations and rulesArticle 10 Quality of information on proceduresArticle 11 Quality of information on assistance and problem-solving servicesArticle 12 Translation of informationSection 2 Requirements related to online procedures (arts. 13-15)Article 14 Technical system for the cross-border automated exchange of evidence and application of the 'once-only' principleSection 3 Quality requirements related to assistance and problem-solving services (art. 16)Article 16 Quality requirements related to assistance and problem-solving servicesSection 4 Quality monitoring (art. 17)Article 17 Quality monitoringChapter IV Technical solutions (arts. 18-21)Article 18 Common user interfaceArticle 19 Repository for linksArticle 20 Common assistance service finderArticle 21 Responsibilities for the ICT applications supporting the gatewayChapter V Promotion (arts. 22-23)Article 22 Name, logo and quality labelArticle 23 PromotionChapter VI Collection of user feedback and statistics (arts. 24-27)Article 24 User statisticsArticle 25 User feedback on the services of the gatewayArticle 26 Reporting on the functioning of the internal marketArticle 27 Online summary overviewsChapter VII Governance of the gateway (arts. 28-31)Article 28 National coordinatorsArticle 29 Coordination groupArticle 30 Tasks of the gateway coordination groupArticle 31 Annual work programmeChapter VIII Final provisions (arts. 32-39)Article 32 CostsArticle 33 Protection of personal dataArticle 34 Cooperation with other information and assistance networksArticle 35 Internal Market Information SystemArticle 36 Reporting and reviewArticle 37 Committee procedureArticle 38 Amendment to Regulation (EU) No 1024/2012Article 39 Entry into forceAnnex I List of areas of information relevant for citizens and business exercising their internal market rights referred to in point (a) of Article 2(2)Annex III List of the assistance and problem-solving services referred to in point (c) of Article 2(2)Done at
Document Overview
Tools
Set a date to view the document
Text comparison options
Full text - Date 1 vs Date 2
Amendments requiring commencement - Current text vs Text requiring commencement
Draft proposed changes - Current text vs Text proposed by drafting documents
Coming soon: Any documents - Any document vs Another document at any date
Print / Export options
Current page
Whole document
Selected pages
Consolidated PDF of the entire document as of 25th January 2025
Export
Export line by line
Export provision to provision
Report template
Create report template
Alert me to changes
Manage alerts
Bookmarks
This page
This document
Manage bookmarks
Search within this document
View previous searches
Share
Get page link
Share via email application
PreviousNext
Version status: Omitted | Document consolidation status: Assimilated law updated to reflect all known changes
Version date: 1 January 2021 - onwards
Version 2 of 2

Annex III List of the assistance and problem-solving services referred to in point (c) of Article 2(2)

Omitted from 1 January 2021

[deleted]

PreviousNext