1. Providers of online intermediation services shall identify in their terms and conditions two or more mediators with which they are willing to engage to attempt to reach an agreement with business users on the settlement, out of court, of any disputes between the provider and the business user arising in relation to the provision of the online intermediation services concerned, including complaints that could not be resolved by means of the internal complaint-handling system referred to in Article 11.

Providers of online intermediation services may only identify mediators providing their mediation services from a location outside the United Kingdom where it is ensured that the business users concerned are not effectively deprived of the benefit of any legal safeguards as a consequence of the mediators providing those services from outside the United Kingdom .

2. The mediators referred to in paragraph 1 shall meet the following requirements:

(a) they are impartial and independent;

(b) their mediation services are affordable for business users of the online intermediation services concerned;