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Version status: Entered into force | Document consolidation status: No known changes
Version date: 28 December 2021 - onwards
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Article 11 Contractual relationship between a credit servicer and a credit purchaser

1. When a credit purchaser does not itself perform credit servicing activities, Member States shall ensure that the appointed credit servicer provides its services in respect of the management and enforcement of a creditor's rights under a non-performing credit agreement, or of the non-performing credit agreement itself, on the basis of a credit servicing agreement with the credit purchaser.

2. The credit servicing agreement referred to in paragraph 1 shall provide for the following:

(a) a detailed description of credit servicing activities to be carried out by the credit servicer;

(b) the level of remuneration of the credit servicer or how the remuneration is to be calculated;

(c) the extent to which the credit servicer can represent the credit purchaser in relation to the borrower;

(d) an undertaking by the parties to comply with the Union and national law applicable to a creditor's rights under a credit agreement, or to the credit agreement itself, including in respect of consumer a

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