(1) The Commissioner shall ensure that the external reporting channels and procedures for making reports to the Commissioner in the manner specified in section 7 meet the following criteria if they are to be considered to be independent and autonomous:
(a) they are designed, established and operated in a manner that ensures the completeness, integrity and confidentiality of the information concerned and prevents access thereto by persons other than designated persons and any other members of staff duly authorised in that behalf;
(b) they enable the durable storage of information in accordance with section 16C to allow further investigations to be carried out.
(2) External reporting channels and procedures shall enable reports to be made to the Commissioner in the manner specified in section 7 -
(a) in writing and orally, and
(b) in the case of a report made orally, by telephone or through other voice messaging systems and, upon request by the reporting person, by means of a physical me
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