12. Credit servicers should take into account their size, internal organisation and the nature, scale, and complexity of their activities when assessing the adequate knowledge and experience of their management and administrative organs, as a whole, and when developing and implementing related policies and processes that ensure that the requirements are met. Credit servicers, who service large portfolios of credit or more complex credit, should have more sophisticated policies and processes, while smaller credit servicers that service less complex credit may implement simpler policies and processes.
13. For the purpose of applying the principle of proportionality and in order to ensure the appropriate implementation of the governance requirements of Directive (EU) 2021/2167 as further specified by these Guidelines, the following criteria should be taken into account by credit servicers and competent authorities:
a. the size of the credit servicer in terms of the balance sheet total,
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