(1) Before entering into an initial insurance contract with a customer, or a contract varying or renewing such a contract, an insurance intermediary shall, whether or not the intermediary provides the customer with any other information, provide the customer with the following information:
(a) the intermediary's identity and address;
(b) particulars of the register in which the intermediary is registered and the means for verifying that the intermediary is registered;
(c) whether the intermediary holds, directly or indirectly, more than 10 per cent of the voting rights or of the capital in a given insurance undertaking;
(d) whether any particular insurance undertaking, or any parent undertaking of a particular insurance undertaking, holds, directly or indirectly, more than 10 per cent of the voting rights or the capital in the intermediary;
(e) the procedures under which customers of insurance intermediaries and other interested parties can make complaints to, and seek redress thr