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Version status: Entered into force | Document consolidation status: Updated to reflect all known changes
Published date: 22 November 2011

Directive 2011/83/EU - Consumer Rights Directive

Comparing proposed amendment...
Recitals
Chapter I Subject Matter, definitions and scope (arts. 1-4)
Entered into force
Article 1 Subject matter
Amended
Article 2 Definitions
Amended
Article 3 Scope
Entered into force
Article 4 Level of harmonisation
Chapter II Consumer information for contracts other than distance or off-premises contracts (art. 5)
Amended
Article 5 Information requirements for contracts other than distance or off-premises contracts
Chapter III Consumer information and right of withdrawal for distance and off-premises contracts (arts. 6-16)
Amended
Article 6 Information requirements for distance and off-premises contracts
Inserted
Article 6a Additional specific information requirements for contracts concluded on online marketplaces
Amended
Article 7 Formal requirements for off-premises contracts
Amended
Article 8 Formal requirements for distance contracts
Amended
Article 9 Right of withdrawal
Amended
Article 10 Omission of information on the right of withdrawal
Entered into force
Article 11 Exercise of the right of withdrawal
Inserted
Article 11a Exercise of the right of withdrawal from distance contracts concluded by the means of an online interface
Entered into force
Article 12 Effects of withdrawal
Amended
Article 13 Obligations of the trader in the event of withdrawal
Amended
Article 14 Obligations of the consumer in the event of withdrawal
Entered into force
Article 15 Effects of the exercise of the right of withdrawal on ancillary contracts
Amended
Article 16 Exceptions from the right of withdrawal
Chapter IIIa Rules concerning financial services contracts concluded at a distance (arts. 16a-16e)
Inserted
Article 16a Information requirements for distance contracts for consumer financial services
Inserted
Article 16b Right of withdrawal from distance contracts for financial services
Inserted
Article 16c Payment of the service provided before withdrawal
Inserted
Article 16d Adequate explanations
Inserted
Article 16e Additional protection regarding online interfaces
Chapter IV Other consumer rights (arts. 17-22)
Entered into force
Article 17 Scope
Entered into force
Article 18 Delivery
Entered into force
Article 19 Fees for the use of means of payment
Entered into force
Article 20 Passing of risk
Entered into force
Article 21 Communication by telephone
Entered into force
Article 22 Additional payments
Chapter V General provisions (arts. 22a-30)
Inserted
Article 22a Harmonised notice and harmonised label
Entered into force
Article 23 Enforcement
Amended
Article 24 Penalties
Entered into force
Article 25 Imperative nature of the Directive
Entered into force
Article 26 Information
Entered into force
Article 27 Inertia selling
Inserted
Article 27a Committee procedure
Entered into force
Article 28 Transposition
Amended
Article 29 Reporting requirements
Entered into force
Article 30 Reporting by the Commission and review
Chapter VI Final provisions (arts. 31-35)
Entered into force
Article 31 Repeals
Entered into force
Article 32 Amendment to Directive 93/13/EEC
Entered into force
Article 33 Amendment to Directive 1999/44/EC
Entered into force
Article 34 Entry into force
Entered into force
Article 35 Addressees
Amended
Annex I Information concerning the exercise of the right of withdrawal
Entered into force
Annex II Correlation table
Done at