Directive 2011/83/EU - Consumer Rights Directive

Version status: Entered into force | Document consolidation status: Updated to reflect all known changes

Published date: 22 November 2011

Directive 2011/83/EU - Consumer Rights Directive

	Recitals
	Chapter I Subject Matter, definitions and scope (arts. 1-4)
	Article 1 Subject matter
	Article 2 Definitions
	Article 3 Scope
	Article 4 Level of harmonisation
	Chapter II Consumer information for contracts other than distance or off-premises contracts (art. 5)
	Article 5 Information requirements for contracts other than distance or off-premises contracts
	Chapter III Consumer information and right of withdrawal for distance and off-premises contracts (arts. 6-16)
	Article 6 Information requirements for distance and off-premises contracts
	Article 6a Additional specific information requirements for contracts concluded on online marketplaces
	Article 7 Formal requirements for off-premises contracts
	Article 8 Formal requirements for distance contracts
	Article 9 Right of withdrawal
	Article 10 Omission of information on the right of withdrawal
	Article 11 Exercise of the right of withdrawal
	Article 11a Exercise of the right of withdrawal from distance contracts concluded by the means of an online interface
	Article 12 Effects of withdrawal
	Article 13 Obligations of the trader in the event of withdrawal
	Article 14 Obligations of the consumer in the event of withdrawal
	Article 15 Effects of the exercise of the right of withdrawal on ancillary contracts
	Article 16 Exceptions from the right of withdrawal
	Chapter IIIa Rules concerning financial services contracts concluded at a distance (arts. 16a-16e)
	Article 16a Information requirements for distance contracts for consumer financial services
	Article 16b Right of withdrawal from distance contracts for financial services
	Article 16c Payment of the service provided before withdrawal
	Article 16d Adequate explanations
	Article 16e Additional protection regarding online interfaces
	Chapter IV Other consumer rights (arts. 17-22)
	Article 17 Scope
	Article 18 Delivery
	Article 19 Fees for the use of means of payment
	Article 20 Passing of risk
	Article 21 Communication by telephone
	Article 22 Additional payments
	Chapter V General provisions (arts. 22a-30)
	Article 22a Harmonised notice and harmonised label
	Article 23 Enforcement
	Article 24 Penalties
	Article 25 Imperative nature of the Directive
	Article 26 Information
	Article 27 Inertia selling
	Article 27a Committee procedure
	Article 28 Transposition
	Article 29 Reporting requirements
	Article 30 Reporting by the Commission and review
	Chapter VI Final provisions (arts. 31-35)
	Article 31 Repeals
	Article 32 Amendment to Directive 93/13/EEC
	Article 33 Amendment to Directive 1999/44/EC
	Article 34 Entry into force
	Article 35 Addressees
	Annex I Information concerning the exercise of the right of withdrawal
	Annex II Correlation table
	Done at