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Directive 2011/83/EU - Consumer Rights DirectiveRecitalsChapter I Subject Matter, definitions and scope (arts. 1-4)Article 1 Subject matterArticle 2 DefinitionsArticle 3 ScopeArticle 4 Level of harmonisationChapter II Consumer information for contracts other than distance or off-premises contracts (art. 5)Article 5 Information requirements for contracts other than distance or off-premises contractsChapter III Consumer information and right of withdrawal for distance and off-premises contracts (arts. 6-16)Article 6 Information requirements for distance and off-premises contractsArticle 6a Additional specific information requirements for contracts concluded on online marketplacesArticle 7 Formal requirements for off-premises contractsArticle 8 Formal requirements for distance contractsArticle 9 Right of withdrawalArticle 10 Omission of information on the right of withdrawalArticle 11 Exercise of the right of withdrawalArticle 11a Exercise of the right of withdrawal from distance contracts concluded by the means of an online interfaceArticle 12 Effects of withdrawalArticle 13 Obligations of the trader in the event of withdrawalArticle 14 Obligations of the consumer in the event of withdrawalArticle 15 Effects of the exercise of the right of withdrawal on ancillary contractsArticle 16 Exceptions from the right of withdrawalChapter IIIa Rules concerning financial services contracts concluded at a distance (arts. 16a-16e)Article 16a Information requirements for distance contracts for consumer financial servicesArticle 16b Right of withdrawal from distance contracts for financial servicesArticle 16c Payment of the service provided before withdrawalArticle 16d Adequate explanationsArticle 16e Additional protection regarding online interfacesChapter IV Other consumer rights (arts. 17-22)Article 17 ScopeArticle 18 DeliveryArticle 19 Fees for the use of means of paymentArticle 20 Passing of riskArticle 21 Communication by telephoneArticle 22 Additional paymentsChapter V General provisions (arts. 22a-30)Article 22a Harmonised notice and harmonised labelArticle 23 EnforcementArticle 24 PenaltiesArticle 25 Imperative nature of the DirectiveArticle 26 InformationArticle 27 Inertia sellingArticle 27a Committee procedureArticle 28 TranspositionArticle 29 Reporting requirementsArticle 30 Reporting by the Commission and reviewChapter VI Final provisions (arts. 31-35)Article 31 RepealsArticle 32 Amendment to Directive 93/13/EECArticle 33 Amendment to Directive 1999/44/ECArticle 34 Entry into forceArticle 35 AddresseesAnnex I Information concerning the exercise of the right of withdrawalAnnex II Correlation tableDone at
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Chapter V General provisions (arts. 22a-30)

Article 22a Harmonised notice and harmonised label
Article 23 Enforcement
Article 24 Penalties
Article 25 Imperative nature of the Directive
Article 26 Information
Article 27 Inertia selling
Article 27a Committee procedure
Article 28 Transposition
Article 29 Reporting requirements
Article 30 Reporting by the Commission and review
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