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Version status: Entered into force | Document consolidation status: No known changes
Published date: 18 June 2013

Directive 2013/11/EU - Alternative Dispute Resolution Directive (ADR)

Comparing proposed amendment...
Recitals
Chapter I General provisions (arts. 1-4)
Entered into force
Article 1 Subject matter
Entered into force
Article 2 Scope
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Article 3 Relationship with other Union legal acts
Entered into force
Article 4 Definitions
Chapter II Access to and requirements applicable to ADR entities and ADR procedures (arts. 5-12)
Entered into force
Article 5 Access to ADR entities and ADR procedures
Entered into force
Article 6 Expertise, independence and impartiality
Entered into force
Article 7 Transparency
Entered into force
Article 8 Effectiveness
Entered into force
Article 9 Fairness
Entered into force
Article 10 Liberty
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Article 11 Legality
Entered into force
Article 12 Effect of ADR procedures on limitation and prescription periods
Chapter III Information and cooperation (arts. 13-17)
Entered into force
Article 13 Consumer information by traders
Entered into force
Article 14 Assistance for consumers
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Article 15 General information
Entered into force
Article 16 Cooperation and exchanges of experience between ADR entities
Entered into force
Article 17 Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
Chapter IV The role of competent authorities and the Commission (arts. 18-20)
Entered into force
Article 18 Designation of competent authorities
Entered into force
Article 19 Information to be notified to competent authorities by dispute resolution entities
Entered into force
Article 20 Role of the competent authorities and of the Commission
Chapter V Final provisions (arts. 21-28)
Entered into force
Article 21 Penalties
Entered into force
Article 22 Amendment to Regulation (EC) No 2006/2004
Entered into force
Article 23 Amendment to Directive 2009/22/EC
Entered into force
Article 24 Communication
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Article 25 Transposition
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Article 26 Report
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Article 27 Entry into force
Entered into force
Article 28 Addressees
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