Directive 2013/11/EU - Alternative Dispute Resolution Directive (ADR)

Version status: Entered into force | Document consolidation status: No known changes

Published date: 18 June 2013

	Recitals
	Chapter I General provisions (arts. 1-4)
	Article 1 Subject matter
	⚠ Article 2 Scope
	Article 3 Relationship with other Union legal acts
	⚠ Article 4 Definitions
	Chapter II Access to and requirements applicable to ADR entities and ADR procedures (arts. 5-12)
	⚠ Article 5 Access to ADR entities and ADR procedures
	Article 6 Expertise, independence and impartiality
	⚠ Article 7 Transparency
	Article 8 Effectiveness
	Article 9 Fairness
	Article 10 Liberty
	Article 11 Legality
	Article 12 Effect of ADR procedures on limitation and prescription periods
	Chapter III Information and cooperation (arts. 13-17)
	⚠ Article 13 Consumer information by traders
	⚠ Article 14 Assistance for consumers
	Article 15 General information
	Article 16 Cooperation and exchanges of experience between ADR entities
	Article 17 Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
	Chapter IV The role of competent authorities and the Commission (arts. 18-20)
	Article 18 Designation of competent authorities
	⚠ Article 19 Information to be notified to competent authorities by dispute resolution entities
	⚠ Article 20 Role of the competent authorities and of the Commission
	Chapter V Final provisions (arts. 21-28)
	Article 21 Penalties
	Article 22 Amendment to Regulation (EC) No 2006/2004
	Article 23 Amendment to Directive 2009/22/EC
	⚠ Article 24 Communication
	Article 25 Transposition
	Article 26 Report
	Article 27 Entry into force
	Article 28 Addressees
	Done at

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