PRIIP manufacturers shall provide the following information in the section entitled ‘How can I complain?’ of the key information document, in summary format:
(a) steps to be followed for lodging a complaint about the product or about the conduct of the PRIIP manufacturer or the person advising on, or selling, the product;
(b) a link to the relevant website for such complaints;
(c) an up-to-date postal address and an email address to which such complaints may be submitted.