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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 1 April 2013 - onwards
Version 4 of 4

81. Complaints by members of friendly societies

(1) Nothing in section 80 above shall affect the power of a friendly society or registered branch -

(a) to establish internal procedures for the resolution of complaints; or

(b) to make, to join with any other persons in making, or to accede to, schemes for the investigation and settlement by an adjudicator of complaints;

but a society or branch may not prevent a member from referring any dispute to arbitration under that section by purporting to require instead the making of a complaint or the acceptance of any determination of a complaint.

(2) The FCA shall have the function of promoting the establishment by friendly societies and registered branches of -

(a) internal complaints procedures; and

(b) schemes for the investigation and settlement of complaints;