(1) Nothing in section 80 above shall affect the power of a friendly society or registered branch -
(a) to establish internal procedures for the resolution of complaints; or
(b) to make, to join with any other persons in making, or to accede to, schemes for the investigation and settlement by an adjudicator of complaints;
but a society or branch may not prevent a member from referring any dispute to arbitration under that section by purporting to require instead the making of a complaint or the acceptance of any determination of a complaint.
(2) The FCA shall have the function of promoting the establishment by friendly societies and registered branches of -
(a) internal complaints procedures; and
(b) schemes for the investigation and settlement of complaints;
and, in particular, the FCA may issue such guidance on those matters to friendly societies and registered branches as it thinks fit.
(3) In this section -
"accede", in relation to a scheme, means assume the obligations and rights
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