Where a person, in the exercise of a controlled function, operates within a narrow and rigid set of criteria and according to a prescribed script and routine, the following standards apply:
a) The person must operate in accordance with a script devised by a person who is a qualified person or a grandfathered person for that function.
b) The person must have completed a training programme, organised by the regulated firm on whose behalf the person is acting, which is relevant to the function to be exercised, or have obtained part of a relevant recognised qualification for that particular function.
c) The person must complete additional training on an ongoing basis, which is relevant to the function to be exercised, to keep his/her knowledge up to date.
d) The person must refer requests for information and advice that are outside the specific content of the script to a person who is a qualified person or a grandfathered person for that function.
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