For the purposes of this Code, the following are deemed to be specified functions:
1. assisting consumers in the making of a claim under contracts of insurance;
2. determining the outcome of claims by consumers arising under contracts of insurance;
3. being directly involved in the activity of reinsurance mediation, as defined in Regulation 3 of the European Communities (Insurance Mediation) Regulations 2005;
4. providing debt management services, as defined in Part V of the Central Bank Act 1997;
5. acting for or on behalf of a regulated firm in the direct management or supervision of those persons who act for or on behalf of that regulated firm in providing advice to consumers about retail financial products or who arrange or offer to arrange retail financial products for consumers or who carry out the functions at (1), (2) or (4) above; and
6. adjudicating on any complaint communicated to a regulated firm by a consumer which relates to advice about a retail financial product provide
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