(1) A person may make a complaint in writing to the Director concerning one or more of the following matters:

(a) that a decision-making assistant has acted, is acting, or is proposing to act outside the scope of, or in breach of, his or her functions as specified in the decision-making assistance agreement, or in breach of this Act;

(b) that a decision-making assistant is unable to perform his or her functions under the decision-making assistance agreement;

(c) that fraud, coercion or undue pressure was used to induce the appointer to enter into, or to vary or revoke, the decision-making assistance agreement.

(1A) Following the receipt of a complaint under subsection (1) the Director shall carry out such review or investigation of the matter the subject of the complaint as he or she considers appropriate and shall, subject to subsection (1B), form a view as to whether or not the complaint is well founded not later than 3 months after the date of his or her receipt of the complaint (in this section referred to as the 'initial investigation period').