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Financial Services and Markets Act 2000 (Transitional Provisions) (Ombudsman Scheme and Complaints Scheme) Order 2001 [SI 2001 No. 2326]Introductory TextGeneral (art. 1)Article 1 Citation, commencement and interpretationThe Ombudsman Scheme (arts. 2-17)Article 2 Partly completed complaints under former schemesArticle 3 Complaints made after commencement about acts or omissions before commencementArticle 4 Procedure applying to relevant complaintsArticle 5 Scheme rules applying to relevant complaintsArticle 6 Determination of relevant existing complaintsArticle 7 Determination of relevant new complaintsArticle 8 Complaints determined before commencement: adjudication under the IMRO schemeArticle 9 Complaints determined before commencement: appeals under the SFA schemeArticle 10 Complaints determined before commencement: appeals under the building societies schemeArticle 11 InformationArticle 12 Funding and feesArticle 13 Exemption from liability in damagesArticle 14 PrivilegeArticle 15 Record-keeping and reporting requirements relating to relevant complaintsArticle 16 Anticipatory consultation on scheme rulesArticle 17 Liability of former schemes in respect of pre-commencement acts and omissionsInvestigation of complaints against the Authority etc. (arts. 18-20)Article 18 Transitional complaints against the Authority etc.Article 19 Anticipatory consultation on transitional complaints schemeArticle 20 Exemption from liability for damagesSignatureExplanatory Note
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General (art. 1)

Article 1 Citation, commencement and interpretation
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