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Financial Services and Markets Act 2000 (Transitional Provisions) (Ombudsman Scheme and Complaints Scheme) Order 2001 [SI 2001 No. 2326]Introductory TextGeneral (art. 1)Article 1 Citation, commencement and interpretationThe Ombudsman Scheme (arts. 2-17)Article 2 Partly completed complaints under former schemesArticle 3 Complaints made after commencement about acts or omissions before commencementArticle 4 Procedure applying to relevant complaintsArticle 5 Scheme rules applying to relevant complaintsArticle 6 Determination of relevant existing complaintsArticle 7 Determination of relevant new complaintsArticle 8 Complaints determined before commencement: adjudication under the IMRO schemeArticle 9 Complaints determined before commencement: appeals under the SFA schemeArticle 10 Complaints determined before commencement: appeals under the building societies schemeArticle 11 InformationArticle 12 Funding and feesArticle 13 Exemption from liability in damagesArticle 14 PrivilegeArticle 15 Record-keeping and reporting requirements relating to relevant complaintsArticle 16 Anticipatory consultation on scheme rulesArticle 17 Liability of former schemes in respect of pre-commencement acts and omissionsInvestigation of complaints against the Authority etc. (arts. 18-20)Article 18 Transitional complaints against the Authority etc.Article 19 Anticipatory consultation on transitional complaints schemeArticle 20 Exemption from liability for damagesSignatureExplanatory Note
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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 1 April 2013 - onwards
Version 3 of 3

Article 15 Record-keeping and reporting requirements relating to relevant complaints

The Financial Conduct Authority may make rules applying to authorised persons with respect to the keeping of records and the making of reports in relation to relevant complaints.

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