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Article 2 Partly completed complaints under former schemes |
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Article 3 Complaints made after commencement about acts or omissions before commencement |
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Article 4 Procedure applying to relevant complaints |
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Article 5 Scheme rules applying to relevant complaints |
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Article 6 Determination of relevant existing complaints |
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Article 7 Determination of relevant new complaints |
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Article 8 Complaints determined before commencement: adjudication under the IMRO scheme |
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Article 9 Complaints determined before commencement: appeals under the SFA scheme |
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Article 10 Complaints determined before commencement: appeals under the building societies scheme |
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Article 11 Information |
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Article 12 Funding and fees |
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Article 13 Exemption from liability in damages |
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Article 14 Privilege |
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Article 15 Record-keeping and reporting requirements relating to relevant complaints |
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Article 16 Anticipatory consultation on scheme rules |
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Article 17 Liability of former schemes in respect of pre-commencement acts and omissions |
