1. All information to be provided in accordance with Articles 18, 19, 20 and 29 shall be communicated to the customer:
(a) on paper;
(b) in a clear and accurate manner, comprehensible to the customer;
(c) in an official language of the Member State in which the risk is situated or of the Member State of the commitment or in any other language agreed upon by the parties; and
(d) free of charge.
2. By way of derogation from point (a) of paragraph 1 of this Article, the information referred to in Articles 18, 19, 20 and 29 may be provided to the customer on one of the following media:
(a) a durable medium other than paper, where the conditions laid down in paragraph 4 of this Article are met; or
(b) a website where the conditions laid down in paragraph 5 of this Article are met.
3. However, where the information referred to in Articles 18, 19, 20 and 29 is provided using a durable medium other than paper or by means of a website, a paper copy shall be provided to the customer upon request
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