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Enterprise and Regulatory Reform Act 2013 (c. 24)Introductory TextPart 1 UK Green Investment Bank (ss. 1-6A)1. The green purposes2. Interpretation3. Alteration of the objects of the UK Green Investment Bank4. Financial assistance5. Accounts, reports and payments to directors6. Documents to be laid before Parliament6A. Report on disposal of Crown's shares in UK Green Investment Bank companyPart 2 Employment (ss. 7-24)Conciliation (ss. 7-9)7. Conciliation before institution of proceedings8. Extension of limitation periods to allow for conciliation9. Extended power to define "relevant proceedings" for conciliation purposesACAS (s. 10)10. ACAS: prohibition on disclosure of informationProcedure for deciding tribunal cases (ss. 11-12)11. Decisions by legal officers12. Composition of Employment Appeal TribunalUnfair dismissal (ss. 13-15)13. Dismissal for political opinions: no qualifying period of employment14. Confidentiality of negotiations before termination of employment15. Power by order to increase or decrease limit of compensatory awardFinancial penalties (s. 16)16. Power of employment tribunal to impose financial penalty on employers etcProtected disclosures (ss. 17-20)17. Disclosures not protected unless believed to be made in the public interest18. Power to reduce compensation where disclosure not made in good faith19. Worker subjected to detriment by co-worker or agent of employer20. Extension of meaning of "worker"Miscellaneous (ss. 21-23)21. Tribunal procedure: miscellaneous22. Indexation of amounts: timing and rounding23. Renaming of "compromise agreements", "compromise contracts" and "compromises"General (s. 24)24. Transitional provisionPart 3 The Competition and Markets Authority (ss. 25-28)25. The Competition and Markets Authority26. Abolition of the Competition Commission and the OFT27. Transfer schemes28. Transitional provision: consultationPart 4 Competition Reform (ss. 29-58)Chapter 1 Mergers (ss. 29-32)Investigation powers (s. 29)29. Investigation powers: mergersInterim measures (ss. 30-31)30. Interim measures: pre-emptive action: mergers31. Interim measures: financial penalties: mergersTime-limits (s. 32)32. Time-limits etc: mergersChapter 2 Markets (ss. 33-38)Cross-market investigations (ss. 33-34)33. Power of CMA to make cross-market references34. Ministerial power to make cross-market referencesPublic interest interventions (s. 35)35. Public interest interventions in markets investigationsInvestigation powers (s. 36)36. Investigation powers: marketsInterim measures (s. 37)37. Interim measures: pre-emptive action: marketsTime-limits and procedure (s. 38)38. Market studies and market investigations: consultation and time-limitsChapter 3 Anti-trust (ss. 39-46)Investigation powers (ss. 39-42)39. Investigations: power to ask questions40. Civil enforcement of investigation powers41. Extension of powers to issue warrants to CAT42. Part 1 of the 1998 Act: procedural mattersInterim measures and other sanctions (ss. 43-44)43. Threshold for interim measures44. Penalties: guidance etc.Miscellaneous (ss. 45-46)45. Power for Secretary of State to impose time-limits on investigations etc.46. Review of operation of Part 1 of 1998 ActChapter 4 Cartels (ss. 47-48)47. Cartel offence48. Extension of power to issue warrants to CATChapter 5 Miscellaneous (ss. 49-58)Enforcement orders: markets and mergers (ss. 49-50)49. Enforcement orders: monitoring compliance and determination of disputes50. Enforcement orders: provision of informationConcurrency (ss. 51-53)51. Powers of sectoral regulators52. Power to remove concurrent competition functions of sectoral regulators53. Orders under section 52: procedural requirementsMiscellaneous (ss. 54-58)54. Recovery of CMA's costs in respect of price control references55. Disclosure etc. of information: offences56. Review of certain provisions of Chapters 1 and 257. Minor and consequential amendments58. InterpretationPart 5 Reduction of legislative burdens (ss. 59-73)Sunset and review (s. 59)59. Sunset and review provisionsHeritage planning etc (ss. 60-63)60. Listed buildings in England: agreements and orders granting listed building consent61. Listed buildings in England: certificates of lawfulness62. Osborne estate63. Heritage planning regulationEquality Acts (ss. 64-66)64. Commission for Equality and Human Rights65. Equality Act 2010: third party harassment of employees66. Equality Act 2010: obtaining information for proceedingsRegulatory Enforcement and Sanctions Act 2008 (ss. 67-68)67. Primary authorities68. Inspection plansMiscellaneous (ss. 69-73)69. Civil liability for breach of health and safety duties70. Estate agency work71. Bankruptcy applications: determination by adjudicators72. Abolition of Agricultural Wages Board and related English bodies73. Unnecessary regulation: miscellaneousPart 6 Miscellaneous and general (ss. 74-104)Copyright and rights in performances (ss. 74-78)74. Exploitation of design derived from artistic work75. Penalties under provision amending exceptions: copyright and rights in performances76. Power to reduce duration of copyright in transitional cases77. Licensing of copyright and performers' rights78. Penalties under provision implementing Directive on term of protectionPayments to directors of quoted companies (ss. 79-82)79. Members' approval of directors' remuneration policy80. Restrictions on payments to directors81. Payments to directors: minor and consequential amendments82. Payments to directors: transitional provisionRedress schemes: lettings and property management agents (ss. 83-88)83. Redress schemes: lettings agency work84. Redress schemes: property management work85. Orders under section 83 or 84: enforcement86. Sections 83 to 85: minor definitions87. Approval of redress schemes for the purposes of section 83 or 8488. Redress schemes: supplementalSupply of customer data (ss. 89-91)89. Supply of customer data90. Supply of customer data: enforcement91. Supply of customer data: supplementalInsolvency: protection of essential supplies (ss. 92-95)92. Power to add to supplies protected under Insolvency Act 198693. Corporate insolvency: power to give further protection to essential supplies94. Individual insolvency: power to give further protection to essential supplies95. Sections 93 and 94: supplementalRoyal Charters (s. 96)96. Royal Charters: requirements for Parliamentary approvalCaste as an aspect of race (s. 97)97. Equality Act 2010: caste as an aspect of raceEqual pay audits (s. 98)98. Power to provide for equal pay auditsGeneral (ss. 99-104)99. Consequential amendments, repeals and revocations100. Transitional, transitory or saving provision101. Financial provision102. Extent103. Commencement104. Short titleSchedulesSchedule 1 Conciliation: minor and consequential amendmentsSchedule 2 Extension of limitation periods to allow for conciliationSchedule 3 Financial penalties: minor and consequential amendmentsSchedule 4 The Competition and Markets AuthoritySchedule 4, Part 1 General (paras. 1-26)Schedule 4, Part 2 The CMA Board (paras. 27-33)Schedule 4, Part 3 The CMA panel (paras. 34-58)Schedule 4, Part 3A The OIM panel (paras. 58A-58M)Schedule 4, Part 4 Interpretation and transitional and transitory provision (paras. 59-65)Schedule 4A Functions to which the CMA's duty of expedition appliesSchedule 4A, Part 1 Introduction (para. 1)Schedule 4A, Part 2 Competition functions (paras. 2-6)Schedule 4A, Part 3 Consumer functions (paras. 7-10)Schedule 4A, Part 4 Digital Market Functions (para. 11)Schedule 5 Amendments related to Part 3Schedule 5, Part 1 Transfer of functions under the 1998 Act to the CMA (paras. 1-58)Schedule 5, Part 2 Transfer of functions under the 2002 Act to the CMA (paras. 59-217)Schedule 5, Part 3 Abolition of the Competition Commission (paras. 218-228)Schedule 5, Part 4 Abolition of the Office of Fair Trading (para. 229)Schedule 6 Regulatory appeals etc: minor and consequential amendmentsSchedule 6, Part 1 Amendments to Acts (paras. 1-148)Schedule 6, Part 2 Amendments to other enactments (paras. 149-209)Schedule 7 Mergers: interim measuresSchedule 8 Mergers: time-limitsSchedule 9 Markets: cross-market referencesSchedule 10 Markets: public interest interventionsSchedule 11 Markets: investigation powersSchedule 12 Markets: time-limitsSchedule 13 Extension of powers to issue warrants under the 1998 Act to CATSchedule 14 Regulators: use of powers under the 1998 ActSchedule 15 Minor and consequential amendments: Part 4Schedule 16 Local listed building consent orders: procedureSchedule 17 Heritage planning regulationSchedule 18 Adjudicators: bankruptcy applications by debtors and bankruptcy ordersSchedule 19 Adjudicators: minor and consequential amendmentsSchedule 20 Abolition of Agricultural Wages Board and related English bodies: consequential provisionSchedule 21 Unnecessary regulation: miscellaneousSchedule 21, Part 1 Notification of TV sales etc (paras. 1-3)Schedule 21, Part 2 Water undertakers: in-area ban (para. 4)Schedule 21, Part 3 Bankruptcy early discharge procedure (para. 5)Schedule 22 Licensing of copyright and performers' rightsSchedule 22, Part 1 Regulation of licensing bodies (para. 1)Schedule 22, Part 2 Performers' rights (paras. 2-6)
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Version status: Partly in force | Document consolidation status: Updated to reflect all known changes
Version date: 25 April 2013 - onwards

83. Redress schemes: lettings agency work

(1) The Secretary of State may by order require persons who engage in lettings agency work to be members of a redress scheme for dealing with complaints in connection with that work which is either -

(a) a redress scheme approved by the Secretary of State, or

(b) a government administered redress scheme.

(2) A "redress scheme" is a scheme which provides for complaints against members of the scheme to be investigated and determined by an independent person.

(3) A "government administered redress scheme" means a redress scheme which is -

(a) administered by or on behalf of the Secretary of State, and

(b) designated for the purposes of the order by the Secretary of State.

(4) The order may provide for the duty mentioned in subsection (1) to apply -

(a) only to specified descriptions of persons who engage in lettings agency work;

(b) only in relation to specified descriptions of such work.

(5) The order may also provide for the duty not to apply in relation to complaints of any specified description (which may be framed by reference to a description of person making a complaint).

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