(1) The Secretary of State may by order require persons who engage in property management work to be members of a redress scheme for dealing with complaints in connection with that work which is either -
(a) a redress scheme approved by the Secretary of State, or
(b) a government administered redress scheme.
(2) "Redress scheme" and "government administered redress scheme" have the same meanings as in section 83.
(3) The order may provide for the duty mentioned in subsection (1) to apply -
(a) only to specified descriptions of persons who engage in property management work;
(b) only in relation to specified descriptions of such work.
(4) The order may also provide for the duty not to apply in relation to complaints of any specified description (which may be framed by reference to a description of person making a complaint).
(5) Before making the order, the Secretary of State must be satisfied that all persons who are to be subject to the duty will be eligible to join a redress scheme b
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