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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 31 October 2004 - onwards
Version 2 of 2

Regulation 13 Payment for services provided before cancellation

(1) This regulation applies where a cancellation event occurs in relation to a distance contract.

(2) In this regulation, "cancellation event" means the cancellation of a distance contract under regulation 9 or 12.

(3) The supplier shall refund any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was paid, less any charge made in accordance with paragraph (6), as soon as possible and in any event within a period not exceeding 30 calendar days beginning with -

(a) the day on which the cancellation event occurred; or

(b) if the supplier proves that this is later -

(i) in the case of a contract cancelled under regulation 9, the day on which the supplier in fact received the notice of cancellation, or

(ii) in the case of an attached contract under which the supplier is not the supplier under the main contract, the day on which, pursuant to regulation 12(3)(b) or (5)(b), he was in fact informed by the supplier under the main contract of the cancellation of the main contract.