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Financial Services (Distance Marketing) Regulations 2004 [SI 2004 No. 2095]Introductory TextRegulation 1 Citation, commencement and extentRegulation 2 InterpretationScope of these Regulations (regs. 3-5)Regulation 3Regulation 4Regulation 5Regulation 6 Financial services marketed by an intermediaryDraft Regulation 6A Intermediaries in relation to certain agreementsRegulation 7 Information required prior to the conclusion of the contractRegulation 8 Written and additional informationRegulation 9 Right to cancelRegulation 10 Cancellation periodRegulation 11 Exceptions to the right to cancelRegulation 12 Automatic cancellation of an attached distance contractRegulation 13 Payment for services provided before cancellationRegulation 14 Payment by cardRegulation 15 Unsolicited servicesRegulation 16 Prevention of contracting-outRegulation 17 Enforcement authoritiesRegulation 18 Consideration of complaintsRegulation 19 Injunctions to secure compliance with these RegulationsRegulation 20 Notification of undertakings and orders to the relevant regulatorRegulation 21 Publication, information and adviceRegulation 22 OffencesRegulation 23 Functions of the AuthorityRegulation 24 Amendment of the Unfair Terms in Consumer Contracts Regulations 1999Regulation 25 Amendment of the Consumer Protection (Distance Selling) Regulations 2000Regulation 26 Amendment of the Enterprise Act 2002Regulation 27 Amendment of the Enterprise Act 2002 (Part 8 Community Infringements Specified UK Laws) Order 2003Regulation 28 Amendment of the Enterprise Act 2002 (Part 8 Notice to OFT of Intended Prosecution Specified Enactments, Revocation and Transitional Provision) Order 2003Regulation 29 Transitional provisionsSchedule 1 Information required prior to the conclusion of the contractSchedule 2 Information required in the case of voice telephone communicationsSignatureExplanatory NoteExplanatory Memorandum
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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 26 February 2014 - onwards
Version 3 of 3

Regulation 18 Consideration of complaints

(1) An enforcement authority shall consider any complaint made to it about a breach unless -

(a) the complaint appears to that authority to be frivolous or vexatious; or

(b) that authority is aware that another enforcement authority has agreed, by notifying that authority or the relevant regulator, to consider the complaint.

(2) If an enforcement authority notifies another enforcement authority or the relevant regulator that it agrees to consider a complaint made to another enforcement authority, the first mentioned authority shall be under a duty to consider the complaint.

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