Annex VIII Information requirements to be provided in accordance with Article 102 (information requirements for contracts)
A. Information requirements for providers of publicly available electronic communications services other than transmission services used for the provision of machine-to-machine services
Providers of publicly available electronic communications services other than transmission services used for the provision of machine-to-machine services shall provide the following information:
(1) as part of the main characteristics of each service provided, any minimum levels of quality of service to the extent that those are offered and, for services other than internet access services, the specific quality parameters assured.
Where no minimum levels of quality of service are offered, a statement to this effect shall be made;
(2) as part of the information on price, where and to the extent applicable, the respective prices for activating the electronic communications service and for any recurring or consumption-related charges;
(3) as part of the information on the duration of the contract and the conditions for renewal and termination of the contract, including possible termination fees, to the extent that such conditions apply:
(i) any minimum use or duration required to benefit from promotional terms;
(ii) any charges related to switching and compensation and refund arrangements for delay or abuse of switching, as well as information about the respective procedures;