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Version status: Entered into force | Document consolidation status: Updated to reflect all known changes
Version date: 20 December 2018 - onwards
Version 2 of 2

Annex X Quality of service parameters

Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Article 104

For providers of access to a public electronic communications network

PARAMETER (Note 1)

DEFINITION

MEASUREMENT METHOD

Supply time for initial connection

ETSI EG 202 057

ETSI EG 202 057

Fault rate per access line

ETSI EG 202 057

ETSI EG 202 057

Fault repair time

ETSI EG 202 057

ETSI EG 202 057

For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network

PARAMETER (Note 2)

DEFINITION

MEASUREMENT METHOD

Call set up time

ETSI EG 202 057

ETSI EG 202 057

Bill correctness complaints

ETSI EG 202 057

ETSI EG 202 057

Voice connection quality

ETSI EG 202 057

ETSI EG 202 057