Annex X Quality of service parameters
Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Article 104
For providers of access to a public electronic communications network
PARAMETER (Note 1) |
DEFINITION |
MEASUREMENT METHOD |
---|---|---|
Supply time for initial connection |
ETSI EG 202 057 |
ETSI EG 202 057 |
Fault rate per access line |
ETSI EG 202 057 |
ETSI EG 202 057 |
Fault repair time |
ETSI EG 202 057 |
ETSI EG 202 057 |
For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network
PARAMETER (Note 2) |
DEFINITION |
MEASUREMENT METHOD |
---|---|---|
Call set up time |
ETSI EG 202 057 |
ETSI EG 202 057 |
Bill correctness complaints |
ETSI EG 202 057 |
ETSI EG 202 057 |
Voice connection quality |
ETSI EG 202 057 |
ETSI EG 202 057 |